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Alex Marinelli

How to Prioritize Customer Complaints (and Not Ignore Them)

Customer complaints come like buses, none or all at the same time. But addressing them successfully can build reputations—for the business and...

Maintaining a Positive Attitude During a Customer Live Chat

The shift is long and the issues neverending. But you can show your mettle by maintaining a positive attitude and seeing the support chat through....

Which Typing Method is the Fastest: Touch Typing, or Hunt and Peck Typing?

What are the best types of typing and where do hunt and peck typing and touch typing stand regarding fastest typing methods? Discover your best...

The Truth Behind AI Customer Service Agents (and How to Implement Them)

There's a flurry of AI-related terms when choosing a CRM platform. We discuss facts about AI customer service agents and how to implement them.

Canned Response: What Is It and Should You Use It?

Canned responses: you've heard the term but what are they in the context of CRM and do they still have a place in live support in the age of AI...

Don’t Say “Sorry for the Inconvenience,” Say These Instead

In CRM, just like in any other business process, mistakes happen. There are better ways to handle that than saying 'sorry for the inconvenience'.

Top Ways to Measure Customer Service for Improved Experiences

Assessing the efficacy of CRM tactics is directly linked to service improvement. We discuss concrete ways of measuring Customer Service Success.

Use VooChat for Conversion Rate Optimization Success

Are conversions low despite your best efforts? Step back and examine. We share common pitfalls on the road to conversion rate optimization success.

Learn More Ways You Can Say ‘Thank You for Your Order’

Shed the tired old way of appreciating customers and learn more ways to say 'thank you for your order' that will keep customers coming back.

We integrate seamlessly with technology built for scale& customer excellence.

We integrate seamlessly with technology built for scale& customer excellence.

We integrate seamlessly with technology built for scale& customer excellence.

We integrate seamlessly with technology built for scale& customer excellence.

We integrate seamlessly with technology built for scale& customer excellence.

We integrate seamlessly with technology built for scale& customer excellence.

We integrate seamlessly with technology built for scale& customer excellence.

We integrate seamlessly with technology built for scale& customer excellence.

We integrate seamlessly with technology built for scale& customer excellence.

We integrate seamlessly with technology built for scale& customer excellence.

We integrate seamlessly with technology built for scale& customer excellence.

We integrate seamlessly with technology built for scale& customer excellence.

We integrate seamlessly with technology built for scale& customer excellence.

We integrate seamlessly with technology built for scale& customer excellence.

We integrate seamlessly with technology built for scale& customer excellence.

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