Our Features
VooChat
Get to know all Voochat features, that are part of the complex multi-channel help desk software. Described in one place and in depth.
Engagement
Drive meaningful engagements through interactive features that encourage participation and facilitate valuable interactions.
Desktop Notifications
Stay informed and connected with desktop notifications, ensuring you never miss important updates or messages while you work or browse online
Geo IP Tracking
With Geo IP Tracking, understand your users' locations to deliver personalized experiences and targeted support.
Unlimited Agents
Utilize Unlimited Agents to scale your team and provide seamless assistance to every customer.
Track Sentiment
Track Sentiment to gauge customer satisfaction and adapt your approach based on their feedback.
Unlimited History
Access Unlimited History to review past interactions and provide continuity in customer service.
Track Engagement
Monitor Engagement metrics to measure the effectiveness of your interactions and optimize customer engagement strategies.
Detailed Reporting
Generate Detailed Reports to gain insights into performance metrics, trends, and areas for improvement.
Discover Voochat: Transform Your Customer Engagement Today!
Sign up now for a free 14-day trial and experience how Voochat's powerful multi-channel capabilities can revolutionize your customer interactions.
Ban/Unban Visitors
Manage visitor access with the ability to restrict or reinstate interaction based on behavior or policy compliance.
Agents Alert
Stay informed with real-time notifications and alerts to promptly address urgent issues or important updates.
Aliases
Enhance privacy and communication flexibility by using aliases to manage identities or roles within the chat system.
Departments
Organize and streamline workflows by categorizing agents into departments, ensuring inquiries are routed to the most appropriate team.
File Transfer
Seamlessly exchange files during chat sessions, facilitating quick sharing of documents, images, and more for efficient collaboration.
Attention Bubble
Highlight critical messages or information with attention bubbles to ensure they stand out and receive immediate notice.
Domain Restriction
Control access and ensure security by restricting chat functionalities based on specified domains or authorized sources.
Scheduler
Plan and automate chat availability and agent shifts to ensure round-the-clock customer support, enhancing efficiency and responsiveness.
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Mail Notifications
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Visitor Information
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Remove Branding
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Multiple Chat Views
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Message Filtering
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Shortcuts
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Customizable Sounds
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Pre Chat Forms
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High Load Dashboard
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Triggers
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Chat Transcripts
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Platform Restriction
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Secure Encryption
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Customizable Widgets
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Contact List
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Time zones
Industry leaders trust
VooChat
With so much to manage at our startup, I was hesitant to add a (new to me) support platform. But VooChat has changed the game for our support operations!
The AI components work well for customer chats. Since we completed uploading our support data, the AI responses have got even better.
My team has benefited from the customer support analytics generated by VooChat. We use these insights to steer our marketing efforts.
We can attest to the ease of use. Overall, our support tickets are resolved much faster now that we have VooChat
Since adding VooChat to our ecommerce website, our sales team receives more qualified leads. We are able to capitalize on their interest before a visitor turns away.
The suggested responses and template formats have made chat support much more efficient.
We started with the basic live chat functions and later upgraded to VooChat enterprise as our market expanded.
Making the switch from in-house agents to VooChat's service was a great decision and now we're fully onboard with support automation.
If you want to offer chat support to your customers, we recommend VooChat. Conversions from digital sales have jumped.
Setting up live chat functionality on our website seemed daunting but VooChat customer support was very quick and helpful.
Being able to cater to international customers has made the difference for us this quarter, and that's down to VooChat!
When deciding on a CRM service for your startup, go with VooChat. They know how to handle the unique demands of a growing business.
Customer engagement metrics have improved across the board due to VooChat's insights generated from our support data.
Before adding VooChat to our online store, we didn't realize how many potential sales we were losing.
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- WooCommerce
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