Tools and Guides – Voo Chat Blog

what are testimonial questions and how to ask them

What Are Testimonial Questions and Which Ones to Ask Customers?

Customer testimonials are invaluable for a business as search algorithms now prioritize user reviews. Learn what to ask to get the best response.

Mar 02, 2026
Alex Marinelli

how to create the perfect b2b customer funnel using live chat

How to Create the Perfect B2B Customer Funnel Starting with Live Chat

B2B funnels used to be simple. Predictable. Almost mechanical. Buyers found you, spoke to sales, evaluated options, then made a decision. That tidy...

Feb 19, 2026
Alex Marinelli

how does your business fare in digital transformation

How to Score Your Retail Business in Digital Transformation

Whether you have an established brand or starting a new one, see how your business fares in the digital transformation score and how to improve.

Dec 29, 2025
Alex Marinelli

How Apple Messages for Business Integrates with Live Chat Systems

Apple Messages for Business | How It Smartly Merges with Live Chat

Apple Messages for Business lets customers connect with brands directly in Messages for support, purchases, and updates, secure, fast, and seamless.

Dec 23, 2025
Alex Marinelli

What is the Optimal Conversational Interface (and how to design yours)

Design optimal conversational interfaces that feel natural, efficient, and user-centered. Learn best practices for chatbots, voice, and AI UX.

Dec 23, 2025
Alex Marinelli

The Fundamentals of Asynchronous Messaging and Best Practices

We discuss asynchronous messaging to improve response times, reduce agent workload, and deliver seamless conversations across channels.

Dec 19, 2025
Alex Marinelli

How to Create and Present a Brand Personality Through Live Chat

Make the right impression by setting the tone, voice, and personality of your brand, and implementing it within support via the live chat channel.

Dec 02, 2025
Alex Marinelli

How to Optimize Live Chat Support According to Your Industry

Optimizing live chat means tailoring your support style to the unique needs of your industry. When your approach matches customer expectations,...

Dec 05, 2025
Alex Marinelli

Quality Assurance in Live Chat and Messaging

Strong QA turns live chat from reactive support into a polished customer experience. By monitoring tone, accuracy, and efficiency, businesses build...