Voo Chat Features - Stay Connected

VooChat

Get to know all Voochat features, that are part of the complex multi-channel help desk software. Described in one place and in depth.

Engagement

Drive meaningful engagements through interactive features that encourage participation and facilitate valuable interactions.

Desktop Notifications

Stay informed and connected with desktop notifications, ensuring you never miss important updates or messages while you work or browse online

Geo IP Tracking

With Geo IP Tracking, understand your users' locations to deliver personalized experiences and targeted support.

Unlimited Agents

Utilize Unlimited Agents to scale your team and provide seamless assistance to every customer.

Track Sentiment

Track Sentiment to gauge customer satisfaction and adapt your approach based on their feedback.

Unlimited History

Access Unlimited History to review past interactions and provide continuity in customer service.

Track Engagement

Monitor Engagement metrics to measure the effectiveness of your interactions and optimize customer engagement strategies.

Detailed Reporting

Generate Detailed Reports to gain insights into performance metrics, trends, and areas for improvement.

Ban/Unban Visitors

Manage visitor access with the ability to restrict or reinstate interaction based on behavior or policy compliance.

Agents Alert

Stay informed with real-time notifications and alerts to promptly address urgent issues or important updates.

Aliases

Enhance privacy and communication flexibility by using aliases to manage identities or roles within the chat system.

Departments

Organize and streamline workflows by categorizing agents into departments, ensuring inquiries are routed to the most appropriate team.

File Transfer

Seamlessly exchange files during chat sessions, facilitating quick sharing of documents, images, and more for efficient collaboration.

Attention Bubble

Highlight critical messages or information with attention bubbles to ensure they stand out and receive immediate notice.

Domain Restriction

Control access and ensure security by restricting chat functionalities based on specified domains or authorized sources.

Scheduler

Plan and automate chat availability and agent shifts to ensure round-the-clock customer support, enhancing efficiency and responsiveness.

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Mail Notifications

Visitor Information

Remove Branding

Multiple Chat Views

Message Filtering

Shortcuts

Customizable Sounds

Pre Chat Forms

High Load Dashboard

Triggers

Chat Transcripts

Platform Restriction

Secure Encryption

Customizable Widgets

Contact List

Time zones

Features

Our Features